P.E.E. Method

You are alerted to the accident and go to check that the first-aider can remain with the unconscious worker until help arrives. You then calmly escort the customer to the waiting room. The customer is a little shaken and upset so you make them a cup of coffee and sit with them in the waiting room.

The ambulance arrives and the injured worker is taken to the local hospital. You continue to comfort the customer and instruct the other tyre fitters to stop work and leave everything in the workshop as it is for the time being. When the customer finishes the cup of coffee, and as soon as they appear to be more composed, you move them to the relative privacy of the office area. You ask the customer what happened and record what they say using the voice recorder on your mobile phone (having requested permission to do so). You then ask the first-aider to sit with the customer while you re-visit the accident scene.

You record your observations (again using the voice recorder on your mobile phone) and take some photographs at the accident scene. You then return to the office, inform the customer that the work on their car will be completed as soon as possible, and ask the first- aider for their recollection of events associated with the accident.

Example Exam Question (worth 4 points)

Based on the scenario only, how good was the manager at gathering information for the investigation? Explain your answer fully.

Example Answer

They did well. They prepared the witness by moving the customer to the office, allowing time for witness to regain composure. Those in shock or distracted may not be able to recall events accurately so it is important to prepare them properly.

Drag and drop the parts of the answer into the relevant boxes.