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Hi Lucy,
Thank you for your message. I see you managed to complete the course. Thank you for your feedback though, we are always looking at ways of improving the course.
Congratulations on completing the course.
Kind regards,
Astrid
Hi Cheryl,
Congratulations on completing the course!
Looks like the Start Here topic was not marked complete.
Hi,
Looks like you managed to resolve the issue.
If you have any other questions, please let us know.
Kind regards,
Astrid
Hi,
Looks like you managed to resolve the issue.
If you have any other questions, please let us know.
Kind regards,
Astrid
Hi Laurie,
Thank you for your message, I have sent you an email.
At the end of the course there are the assessments:
COSHH Assessment- learners are required to carry out a COSHH assessment on one of the chemicals used at their pool.
Pool Plant Schematic – learners are to sketch out their pool plant system.
End of course exam – 20 multiple choice questions online. Learners will have 30 min complete and need to score 15/20 to pass.
Backwash – learners will need to send us evidence of them carrying out the backwash. This can be done either by the centre management signing an evidence sheet to say the learner is competent or a video file sent to us with the learner completing the task.
Water testing – learners will need to send us evidence of them carrying out water testing. This can be done either by the centre management signing an evidence sheet to say the learner is competent or a video file sent to us with the learner completing the task.Hi there,
If you look at the schematic on the course, lesson 3 – overview of the circulation system. Click on the i symbols to see in what the components are, they are in the correct order on the schematic. Work from left to right.
https://stockwellsafetylms.com/courses/pool-plant-operator-online-course/lessons/03-swimming-pool-design-and-operation/topic/overview-of-circulation-system/
Kind regards,
Astrid
Hi Dani,
I just noticed the calculator was giving 2 different answers for the same temperature. I have changed the answer options to allow your answer.
Sorry about the confusion.
Kind regards,
Astrid
Hi,
Yes, there is, you can find it under the Pollution Lesson. Just above the lesson content.
Hi Darrin,
Thank you for your call. I hope we managed to sort the issue.
Kind regards,
Astrid
Hi Kate,
Under Lesson 08, Chlorine and pH Test Instructions (photometer and comparator), if you scroll past the photometer video, click on “Click here for step-by-step instructions” and then “Free and Total Chlorine”. The steps are written out there using the terms crush, stir etc.
The steps are worded that way as you will only need to form a paste for a specific step etc.
Kind regards,
Astrid
HI,
We aim to mark them within a few days. Marking videos might take a little longer.
Kind regards,
Astrid
Hi Kirby,
Thank you for your message.
There is no deadline on the course. You can send us the practical elements when your pool is open again.
Thanks for letting us know.
Kind regards,
Astrid
Hi George,
Submitting photos will fine.
The photos will need to be in a correct sequence and have a detailed description, detailing what and how you are doing at each step.
Doing a video at a different pool to your usual pool would also be accepted.
Kind regards,
Astrid
Hi Susan,
It’s the drag and drop exercise that you seem to have missed. Where you match the chemical to its use. Please have another go.
Kind regards,
Astrid
Hi Daryl,
Topics can be completed in any order, but the knowledge tests that are at the end of each section must be completed in order, i.e. you ‘unlock’ the Lesson 02. Knowledge Test by successfully completing the Lesson 01. Knowledge Test.
You must achieve a 100% score to pass each knowledge test, which will only be possible if you have thoroughly learned the content. You will not be informed which questions you got wrong, so we would advise that you don’t attempt the knowledge tests before you have engaged with the course content or you will just get frustrated.
All knowledge tests must be completed in order to attempt the online Pool Plant Operator Exam that forms part of the Course Assessment.
Kind regards,
Astrid