[Astrid]

Hi Sam,

If it’s 95%, it will mean they are just missing one practical assessment.

If it’s 91% then they have probably not submitted any practicals.

If you click on Detailed course and learner progress reports, then you can search by user and when you click on See More, you’ll be able to see exactly what assessments are missing.

[Astrid]

Hi Louise, I’ve changed the name on the account for you.

[Astrid]

Hi Gary,

That seat is now available again to allocate to someone else.

Kind regards,

Astrid

[Astrid]

Thank you for your message.

To allocate the course to someone else, please follow these steps:

*If the person has already started the course, please let us know and we will reset their account before you remove them.*

1. Go to stockwellsafetylms.com and click on Group Management

2. Tick the box in front of their name

3. Click on Remove User

That seat will then become available to allocate to someone else.

Kind regards,

Astrid

[Astrid]

Hi Lorie,

I’ve reset the exam for you.

Kind regards,
Astrid

[Astrid]

Hi Paul,

We now have a revalidation course. They should receive an email 3 months before their certificate expires, inviting them to revalidate their course.

The course booking link can be found on your website stockwellsafety.com

[Astrid]

Hi Tim,

I’ve reset the course.

Please go to stockwellsafetylms.com, log in, and click on Group Management.

Then click on User and Add one. You can then add the new user as they need their own account linked to their email.

[Astrid]

Hi Wesley,

As your first attempt was more than 2 weeks ago, I have just reset it for you so you can retake it now.

• This reply was modified 2 years, 10 months ago by Astrid.

[Astrid]

Hi Rachel,

I’ve reset the course. When they log in, please ask them to go to https://stockwellsafetylms.com/my-account-2/edit-account/ to set their name so it will appear correctly on their certificate.

[Astrid]

HI Karen,

I can see we emailed it to the person who booked you onto the course back in May. Please check with Valerie or ask her to contact us if she didn’t receive it.

Kind regards,

Astrid

[Astrid]

Hi Eileen,

Please go with the Group License option. You can then track his progress. https://stockwellsafetylms.com/product/pool-plant-operator-group-license/

Kind regards,

Astrid

[Astrid]

Hi, Looks like you have 2 accounts. The PPO course is under your account with your work email address. We are also waiting for your COSHH.

[Astrid]

Hi, I’ve changed it for you.

[Astrid]

HI, Please send us your work email and we’ll resend it.

Kind regards,

Astrid

[Astrid]

Hi Ben,

IOSH Certificates are hard copy certificates and we post those to the group leader/our contact at your company who organised the training.

[Author]

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